Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other products instead such as cat food.
The disgruntled customers took to social media with concerns that their orders may have been stolen — replaced with items from air fryers and rolls of tape to foot massagers.
Demand for the much-anticipated PlayStation 5 has overtaken supply with all major retailers presently reporting dwindling or depleted stocks.
Launched on November 19, many online retailers such as Game and John Lewis’s websites crashed as gamers trooped to buy the console.
Reacting to the news that delivery orders occurred, Amazon spokesperson told Sky News that: ‘We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,’
‘We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right,’ he continued.
‘Anyone who has had an issue with any order can contact our customer services team for help.’
These mysterious substitutions are not the only problems that Amazon has faced this month surrounding deliveries of the PlayStation 5.
PlayStation manufacturer Sony has said that it hopes to be able to satisfy the overwhelming demand for its new console by the end of the year.
Competitor Microsoft, meanwhile, has warned consumers interested in the new Xbox Series X — released earlier this month — that it is unlikely to be able to fully meet customer demand until around the April of next year.
Coronavirus-related lockdowns and stay-at-home measures have provided a boost for the video game industry this year, as people seek new distractions to occupy themselves while stuck indoors.