SafeBoda Exits Kenya, Leaves Customers With Unused Credits

Boda Boda service company, SafeBoda has announced that it is quitting Kenyan market effect Friday, November 27.

In a statement released on Monday, Novemeber 16, the company said that its temporary halting operations in Kenya citing the hard-economic times brought by the Covid-19 pandemic.

SafeBoda noted that the boda boda industry had been badly hit by the pandemic causing them to pause ride and delivery services.

“While Nairobi is seeing some economic recovery from Covid-19, boda transportation has been hit hard. This has meant our business cannot sustainably operate in this environment and unfortunately the timeline for a full recovery is not certain.”

“The decision is a hard one for SafeBoda to make. We know that this will negatively impact our community of riders,” reads the company statement in part.

A Safeboda rider in branded gear. Photo/Courtesy

The move has left customers with unused funds in their SafeBoda wallets.

According to Business Today, the company will allow its customers to spend unused credits on rides and deliveries by latest November 27.

The company will also refund customers via mobile money if they fail to use the funds.

“Those who are unable to (spend credits by November 27) will have their monies sent to them via mobile money by the end of the day on November 27, regardless of the amount.

“Those who want refunds before we pause operations can also call our customer care lines and we will help them get the funds,” a representative for SafeBoda told Business Today.

SafeBoda entered Kenyan market specifical in Nairobi in 2018 and has managed to recruit over 4,000 riders in its network in the country since then.

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