TSC boss Nancy Macharia in a press briefing on Monday, September 21 says teachers to report back to school from September 28

The Pain of Kenyan Teachers at the Hands of AON MINET Medical Scheme


Kenyan teachers are a frustrated lot and they feel their lives have been subjected and potentially endangered by the poor AON MINET Kenya medical insurance cover. Quality, accessible and affordable healthcare is a right to every Kenyan, and most importantly to teachers.

Concerned teachers whose lives are subjected to and endangered by the poor AON MINET Kenya medical insurance have written a petition to the senate to initiate the termination process of insurance medical cover issued between AON MINET and Teachers Service Commission.

Nancy Macharia
TSC Boss Nancy Macharia. Image/Courtesy

In a petition to the senate seen by the Kenyan Herald, some of the glaring concerns raised include; Very low capitation on outpatient services e.g. some capped as low as Ksh. 900 inclusive of doctors consultation, tests and drugs; restrictions on the hospitals to visit of which some do not meet the threshold of a health facility.

Further, the teachers are crying that AON MINET takes ages to make approvals, and sometimes last up to one month, considering that this is about the lives of teachers.

In an elaborate scheme the teachers say is killing their morale, some contracted hospitals have turned away teachers insured by AON MINET because of challenges they face while seeking for claims.

It is even mind boggling when the insurance provider contract hospitals and medical facilities that clearly lack the threshold to offer medical services because of lack of personnel and drugs.

Some health facilities such as BLISS have been accused of operating intermittently between 8am and 5pm, and offering terrible outpatient services such as poor tests and diagnosis.

The same hospitals accused of poor services do not offer round the clock medical services thus teachers who fall ill at night fail to receive medical attention.


And with the curse of double deductions suffocating the teachers, they are wondering why both NHIF and AON MINET are significantly deducted from their salaries yet they do not receive quality services commensurate to the money chopped off their payslips monthly.

On dental services, the petitioners accuse AON MINET of covering only tooth extraction is catered for by AON MINET with other crucial services such as cleaning, refilling, root canalling, tooth replacement not being covered.

This is not the first time the Teachers Service Commission (TSC) has been accused of colluding with teacher aligned unions like Kenya Union of Post Primary Education Teachers (KUPPET), Kenya Women Teacher’s Association (KEWOTA), and Kenya National Union of Teachers (KNUT) to orchestrate the oppression of teacher with poor medical insurance schemes.

Teachers expect some good service and profits with such amount going towards a certain medical scheme, but for them, it is one of the biggest nightmares for those who get the services.

Worse still, the services are unavailable in some parts of the country, forcing teachers to dig deeper into their pockets even after paying for medical insurance.

The petition now wants their employers Teachers Service Commission to urgently address these critical concerns even as schools are set to re-open on Monday after months of closure due to covid-19 pandemic.

Some teachers who spoke to the Kenyan Herald on condition of anonymity want TSC to revoke the AON MINET medical cover and as alternative, get teachers the NHIF comprehensive cover, similar to that enjoyed by civil servants.a

A sample of grievances from social media paints a sorry picture of how the insurer treats the teachers;

Do you have a story you wish to tell? Oppressed at your work place? You have news? Tips? Exposé? You need to be heard??

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  1. Abashora HEunice

    My girl hadeye sight problem from Tana River went to malind, referred to ophthalmologist Blizz Mombasa referred toJochamHospital where they don’t offer such services l called TSC. The response was l should be patient they are working on it upto date. That was 2/10/2020. I went back with my girl

  2. Benson matep

    I hate AON in Augost i got a cut injury at my fore head that was accidentally happenned when my brother was prunning a tree,when i went to life care BUNGOMA at 7pm as the blood was seriously oozing,no medication nor first aid done in the name of waiting for AON approval.then laiter ,report from AON said ‘whoever caused an accident be responsible for the bill”my question was whose life is my money covers?
    NB there are many good insurence cover in the country and each teacher should be allowed to choose his/her on choice
    AON NO NO NO AON NO!!!!!!!!!!!!!!!!!===

  3. I propose improvement of services but not termination of services
    I wonder the last time those complaining went to hospital. Some of us can’t afford termination of services especially those continuing with treatment.
    Imagin the number of clients in hospital at every given moment then you are suddenly told , service unavailable, in a life support machine!

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